Labrador AI, Inc.
Effective Date: April 2, 2026
Last Updated: April 2, 2026
1. Agreement to Terms
These Terms of Service (“Terms”) are a legally binding agreement between you and Labrador AI, Inc. (“Labrador AI,” “we,” “our,” or “us”). By accessing or using the Labrador AI platform, website, software, hardware, or related services (collectively, the “Platform”), you agree to be bound by these Terms. www.labrador.ai ```If you use the Platform on behalf of a business, you represent that you have authority to bind that business to these Terms.
2. The Platform
Labrador AI provides a vertically integrated restaurant operating system that may include:
• Point-of-sale (POS) software and hardware
• Online ordering for pickup and delivery
• AI-powered voice ordering
• Digital menu boards
• Kitchen display system (KDS) tools
• SMS marketing and transactional messaging tools
• Integrated payment processing
• Merchant-branded websites
• Delivery platform integrations
• Gift card and loyalty tools
• VoIP and telephony infrastructure
• Analytics and reporting
• AI systems for customer service, onboarding, operational workflows, and other business automation
3. Merchant Accounts
3.1 Eligibility
To use the Platform as a Merchant, you must be a legally operating business and provide accurate and complete information during registration and onboarding.
3.2 Account Security
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us promptly at support@labrador.ai if you believe your account has been compromised.
3.3 Platform Access
The Platform may be offered under separate commercial arrangements, including no-software-fee structures supported by payment processing economics. Access to certain features may depend on service level, hardware deployment, underwriting, or other business requirements.
4. Payment Processing
4.1 Processing Fees
Payment processing is facilitated through Labrador AI and its payment partners. Standard or negotiated processing rates, fees, reserves, and related commercial terms may be disclosed in a separate Merchant agreement or onboarding materials.
4.2 Settlement
Transaction funds are settled to the Merchant’s designated account according to the applicable settlement schedule, subject to holds for fraud review, chargebacks, underwriting, reserve requirements, or compliance obligations.
4.3 Chargebacks and Disputes
Merchants are responsible for chargebacks, refunds, and disputed transactions associated with their business, subject to any separate written agreement with Labrador AI or a payment processor.
4.4 PCI Compliance
Merchants must comply with applicable card network and PCI-related obligations. Labrador AI may provide PCI-supporting infrastructure, but Merchants remain responsible for compliant operations at their locations.
5. SMS and Communications
5.1 Platform SMS Features
The Platform may enable Merchants to send transactional and marketing SMS messages to their customers. Merchants are solely responsible for obtaining all legally required consent before sending marketing text messages and for complying with applicable laws, carrier requirements, CTIA guidelines, and TCPA rules.
5.2 Labrador AI SMS Communications
Labrador AI may send messages to Merchants or prospective Merchants regarding onboarding, support, account activity, service updates, or, where consent has been provided, marketing communications.
Reply STOP to opt out. Reply HELP for help. Message and data rates may apply. Message frequency varies.
5.3 Prohibited SMS Uses
You may not use the Platform to send:
• Unsolicited marketing texts to recipients who have not opted in
• Spam, phishing, deceptive, or fraudulent content
• Messages that violate applicable laws, regulations, or carrier policies
Labrador AI may suspend messaging access immediately for suspected violations.
6. Hardware
6.1 Purchased Hardware
Hardware purchased by Merchants, including terminals, screens, KDS units, or networking equipment, becomes Merchant property subject to the applicable purchase terms.
6.2 Leased or Provided Hardware
Hardware provided under lease, placement, or service arrangement remains Labrador AI property unless otherwise agreed in writing and must be returned when required.
6.3 Hardware Modifications
Merchants may not tamper with, reverse engineer, or improperly modify Labrador AI-provided hardware or installed software.
7. Acceptable Use
You agree not to:
• Use the Platform for unlawful purposes
• Process fraudulent or unauthorized transactions
• Attempt unauthorized access to the Platform or related systems
• Introduce malware, viruses, or harmful code
• Send spam or unauthorized communications
• Resell or sublicense the Platform without written permission
• Scrape, crawl, or extract Platform data without authorization
• Misrepresent your identity or impersonate another person or business
8. Intellectual Property
8.1 Labrador AI Property
The Platform, including software, workflows, AI systems, trademarks, designs, documentation, and related materials, is owned by Labrador AI or its licensors and is protected by intellectual property laws.
8.2 Merchant Content
Merchants retain ownership of their menus, branding, business information, and customer relationship data, subject to the rights necessary for Labrador AI to operate, maintain, support, and improve the Platform.
8.3 Feedback
If you provide suggestions, comments, or feedback, Labrador AI may use them without restriction or compensation.
9. Privacy and Data
Your use of the Platform is subject to our Privacy Policy available at:
https://www.labrador.ai/privacypolicy
You are responsible for obtaining any notices and consents required from your customers, employees, or end users in connection with your use of the Platform.
10. Third-Party Services
The Platform may integrate with third-party services including payment processors, delivery providers, telecom carriers, analytics tools, and other vendors. Labrador AI is not responsible for outages, policy changes, or service failures caused by third-party providers.
11. Disclaimers
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LABRADOR AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM SECURITY INCIDENTS OR HARMFUL COMPONENTS.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LABRADOR AI AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LABRADOR AI’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:
(A) THE FEES PAID BY YOU TO LABRADOR AI IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR
(B) $100 USD.
13. Indemnification
You agree to indemnify, defend, and hold harmless Labrador AI and its affiliates, officers, employees, contractors, and partners from and against claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of:
• your use of the Platform
• your violation of these Terms
• your violation of law
• your infringement or violation of any third-party right
14. Term and Termination
14.1 Term
These Terms remain in effect while you use the Platform, unless replaced by a separate written agreement.
14.2 Termination
Labrador AI may suspend or terminate access to the Platform for violation of these Terms, suspected fraud, security risk, nonpayment, legal or compliance concerns, or other material business reasons.
14.3 Effect of Termination
Upon termination, your right to use the Platform ends immediately, except for any rights or obligations that by their nature survive termination, including payment obligations, intellectual property protections, indemnification obligations, disclaimer terms, and limitations of liability.
15. Governing Law and Dispute Resolution```
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction for misuse of intellectual property, confidential information, or other matters where immediate relief is appropriate. You waive any right to participate in a class action or representative proceeding to the fullest extent permitted by law. 16. Changes to These Terms We may update these Terms from time to time. Material changes may be posted on our website or communicated through the Platform or by email. Continued use of the Platform after updated Terms become effective constitutes acceptance of the revised Terms. 17. General • These Terms, together with the Privacy Policy and any separate written Merchant agreement, constitute the entire agreement between you and Labrador AI regarding the Platform. • If any provision is found unenforceable, the remaining provisions will remain in effect. • Labrador AI's failure to enforce any provision is not a waiver of that provision. • You may not assign these Terms without Labrador AI's prior written consent. Labrador AI may assign these Terms in connection with a merger, financing, reorganization, or sale of assets.
18. Contact Us
Labrador AI, Inc.
Email: legal@labrador.ai
Support: support@labrador.ai
Website: https://www.labrador.ai